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Is Auffair skin friendly?Yes, absolutely. In fact, they have been specially designed to be extremely sensitive on the skin. We have created Auffair using the finest plant-based ingredients, that takes care of your intimate hygiene. In case of rashes, kindly consult a physician.
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Is Auffair dermatologically tested?Yes, our pads have been dermatologically tested in a reputed lab and certified to be completely safe and non-irritant to the skin.
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Is Vaginne Halal ?Yes. Halal certificate is provided below for your reference.
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What are the location Immercare deliver?We deliver to both East and West Malaysia, Brunei & Singapore.
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Are there any shipping charges?For West Malaysia is a flat rate of RM8, East Malaysia ( including Brunei ) and Singapore is a flat rate of RM18 and RM35 respectively.
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When will my order be shipped?All our IMMERcare products are ready stock and we ship out within 2 working days. If you didn’t receive the parcel with 1~2 weeks, kindly contact our customer service for further assistant.
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My order has not been delivered, where shall I check?Our delivery timelines may vary from location to location. However, on an average, any order takes about 4-5 business days to get delivered from the date of placing the order. If your supply has still not been delivered in the stipulated time, please drop an email at cs.my@immerselect.com and we will sort it out for you.
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I placed an order by mistake. How do I cancel my order?Drop an email to cs.my@immerselect.com within 90 minutes of placing the order. You will receive an email confirming the cancellation of your order in 24-48 business hours. Please note that orders that have already been shipped from our side cannot be cancelled.
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I cancelled my order but did not receive a refund. What shall I do?The refund takes about 6-8 working days to be credited to your bank account, from the date of cancellation of the order. If you still have not received it, please drop an email at cs.my@immerselect.com and we will sort out the issue. Rest assured, the money will be refunded to you.
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