Shipping & Returns
Shipping & Delivery Policy
We provide shipping to Malaysia, Brunei and Singapore. For West Malaysia is a flat rate of RM8, East Malaysia ( including Brunei ) and Singapore is a flat rate of RM18 and RM35 respectively.
Our products are shipped out from Petaling Jaya, Selangor and it typically will be delivered within:
2-4 working days for West Malaysia
3-7 working days for East Malaysia and Singapore
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All our IMMERcare products are ready stock and we ship out within 2 working days. If you didn’t receive the parcel with 1~2 weeks, kindly contact our customer service for further assistant.
Return & Cancellation Policy
Your personal wellbeing is important to us and we do our best to maintain high standards of hygiene. Due to the intimate nature of menstrual / personal hygiene product, our sanitary pads are non-returnable. However, in the unlikely event of damaged, defective or different / wrong items delivered to you, please write to us at cs.my@immerselect.com with the details. Such cases will be considered on a case-by-case basis.
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Upon receipt of the request, we will fully examine it and notify you within a reasonable time. Please note that we accept product-related concerns (e.g., damage, defective) only up to 30 days from the date of delivery.
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Once an order is placed, you can cancel your order within 60 minutes of placing your order. In case you would like to cancel your order within this timeframe, please contact us on WhatsApp @ +6014-285 2089 or email us at cs.my@immerselect.com